Order questions

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How long does it take to receive a Rico Custom Glove?

Custom gloves take 6-8 weeks (42-56 days) from the order date. Once your custom glove is ready to ship then our shipping will send a tracking # to the email provided on the order. We send all our boxes USPS Priority with signature confirmation. The box will require signature at your address. If you're not home the box will be at your local post office for 15 days. Once 15 days pass then USPS will return the glove back to us.

Do you send a tracking number when you ship my glove?

Yes, once the glove is labeled and ships we send at USPS tracking # to the email you provided us on your order. We ship USPS priority with signature confirmation.

Can I make order changes after I placed my order?

Custom gloves are made from the order you submit to us on our customizer. Once we receive the order we send it to production immediately. The problem with making order changes is we cut patterns and do embroidery early in the glove making process and because of this we don't allow order changes after the order has been placed. Please double check your order or ask questions before placing your order.

What is the warranty policy?

Custom gloves have 1 year warranty from the original order date for normal use. Normal use is up to Rico gloves discretion. (Read Below) Steaming, baking, microwaving, water bucket break-ins, or any other exotic break in method immediately VOID the 1 year warranty. This includes dogs chewing the glove and violently using a mallet on the glove. Leather is a natural product from the hide of cow/steer(not manufactured). Please just play catch to break in your glove and use some Rico Leather Cream. That is all you need with some patience.

Leather Questions

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Which leather is best?

Each of our three glove series uses a different leather, but the best leather for you depends on your needs. Our higher end leathers are stiffer, and take more time to break in, which means especially for younger players you do not want to think the most expensive glove is necessarily the right glove for them.

Sizing Questions

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What do the glove sizes mean?

Fielder Glove Size measures from the heel of the glove to the tip of the index finger.

What does youth sizing mean?

Youth Size gloves have a smaller wrist opening, which is separate from the glove length.